Postage and Returns

Postage

We try and get all orders placed via the website sent out within one shop day of the payment clearing, and wherever possible on the same day. In the event of a delay due to stock issues, we will contact you to explain and give you the opportunity to amend or cancel your order.

UK orders will be sent by regular Royal Mail first class post. Wild and Woolly cannot take responsibility for lost packages. If you require your items to be sent with a tracked and signed service  please contact orders@wildandwoollyshop.co.uk for details of additional fees.

Overseas orders will ordinarily be dispatched by regular Royal Mail airmail post. Exceptionally heavy and bulky items may be sent by overseas courier service. If you require an express or tracked service, please contact orders@wildandwoollyshop.co.uk for details of additional fees.

Returns

We hope you are happy with your purchases from Wild and Woolly, but if for any reason, you decide they are not right for you, please send them back within 30 days of receiving them, un-used to the shop: 116 Lower Clapton Road, London E5 0QR.

Please retain a proof of postage from the Post Office as Wild and Woolly cannot be held responsible for returns which do not reach the shop.

As long as we receive your returned goods in a resaleable condition, we will refund the price you paid (minus the postage). Alternatively we can exchange them for something else and send that off to you postage free!

If you have any questions or comments regarding returned goods, please email returns@wildandwoollshop.co.uk, and we will get back to you as soon as we can.

 

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