Postage and Returns

Postage

We try and get all orders placed via the website sent out within one working day (Monday to Friday) of the payment clearing, and wherever possible on the same day. In the event of a delay due to stock issues, we will contact you to explain and give you the opportunity to amend or cancel your order.

As part of a special collaboration with Pages of Hackney, we now have a wool by bike delivery service for knitters with local post codes, which can provide drops on Mondays, Wednesdays and Fridays. Orders  received by 6pm will go out on the next delivery day. To make the most of this service you are warmly encouraged to order books from Pages of Hackney on the same day as your wool, as the bookshop will give you free delivery on presentation of your Wild and Woolly order number.

 UK orders are usually sent with the standard Royal Mail 24 (1st Class) service. If you want a guaranteed next-day delivery, please select the Express Delivery option which uses Royal Mail’s Next Day ‘guaranteed by 1pm service’.

Rest of the world orders are usually sent with Royal Mail’s tracked airmail service. 
Wild and Woolly cannot take responsibility for parcels which are unclaimed by the recipient.

Exceptionally heavy and bulky items may be sent by a commercial courier service. If you require an express service, please contact orders@wildandwoollyshop.co.uk for details of additional fees.

Returns

We hope you are happy with your purchases from Wild and Woolly, but if for any reason, you decide they are not right for you, please send them back within 30 days of receiving them, un-used to the shop: 116 Lower Clapton Road, London E5 0QR.

Please retain a proof of postage from the Post Office as Wild and Woolly cannot be held responsible for returns which do not reach the shop.

As long as we receive your returned goods in a resaleable condition, we will refund the price you paid (minus the postage). Alternatively we can exchange them for something else and send that off to you postage free!

If you have any questions or comments regarding returned goods, please email returns@wildandwoollshop.co.uk, and we will get back to you as soon as we can.

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