COVID-19 update: Throughout this period that the Clapton shop is closed and knitters are self-isolating in their homes, we have created some additional postal options to make it easier for people to get the wool they need to see them through.
We now have an optional FREE 2nd class postal service. We appreciate your discretion in choosing this service as it is primarily aimed at knitters who are struggling financially through this period. Please be aware that parcels sent second class are taking up to 21 working days to arrive at UK addresses at the moment.
Additionally we now have a wool by bike delivery service for knitters with local post codes, which will provide zero contact drops on Mondays, Wednesdays and Fridays. Orders received by 4pm will go out on the next delivery day. This service is part of a special collaboration with Pages of Hackney and Pedal Me. To make the most of this service you are warmly encouraged to order books from Pages of Hackney on the same day as your wool, as the bookshop will give you free delivery on presentation of your Wild and Woolly order number.
If you choose the Knit and Collect option, please call ahead to check when the shop will be staffed. You will be asked to remain outside the shop, and your parcel will be brought out to you.
We try and get all orders placed via the website sent out within one working day (Monday to Friday) of the payment clearing, and wherever possible on the same day. In the event of a delay due to stock issues, we will contact you to explain and give you the opportunity to amend or cancel your order.
1st Class UK orders are usually sent with the standard Royal Mail 24 service. If you want a guaranteed next-day delivery, please select the Express Delivery option which uses Royal Mail’s Next Day ‘guaranteed by 1pm service’.
European orders are usually sent with Royal Mail’s standard airmail service which does not provide tracking numbers. If you require a tracked and signed service, you will need to select that shipping option during the checkout. You will then be sent a tracking number so that you can track your order.
Wild and Woolly cannot take responsibility for undelivered or unclaimed parcels sent without the tracked and signed service.
Most rest of world (not UK or Europe) orders are sent with Royal Mail’s tracked airmail service, with the exception of light items such as thin books and knitting needles which will be sent with an untracked standard airmail service. Please select the tracked service option if you would prefer your light items to be sent with a tracked service.
Exceptionally heavy and bulky items may be sent by a commercial courier service. If you require an express service, please contact firstname.lastname@example.org for details of additional fees.
We hope you are happy with your purchases from Wild and Woolly, but if for any reason, you decide they are not right for you, please send them back within 30 days of receiving them, un-used to the shop: 116 Lower Clapton Road, London E5 0QR.
Please retain a proof of postage from the Post Office as Wild and Woolly cannot be held responsible for returns which do not reach the shop.
As long as we receive your returned goods in a resaleable condition, we will refund the price you paid (minus the postage). Alternatively we can exchange them for something else and send that off to you postage free!
If you have any questions or comments regarding returned goods, please email email@example.com, and we will get back to you as soon as we can.